Phone Number
Call us toll-free at
1.888.475.2500

Terms & Conditions

Wholesalers: Most pharmacy products are available from your local drug wholesaler who may sell for more or less than the online catalogue price. Drop ship prices are shown in the online catalogue. Products not available from your local wholesaler will be shipped from our warehouse facility in Markham, Ontario.

Shipping Terms: Orders will be shipped to all destinations in Canada. We reserve the privilege of shipping via the carrier of our choice.

 

Shipping Schedule:Items are shipped on the same day of receipt of order if received before 2:00pm EST. Providing stock is available.Delivery varies between 1-9 days, depending on your location. All orders are shipped from PharmaSystems’ warehouse in Markham, Ontario. The approximate shipping schedule is as follows:

 

Location Approximate Time
Newfoundland 3 Days
New Brunswick 3 Days
Nova Scotia 3 Days
Prince Edward Island 4 Days
Quebec 1-3 Days
Ontario 1-2 Days
Manitoba 3-5 Days
Saskatchewan 3-5 Days
Alberta 3-5 Days
British Columbia 5-8 Days
Yukon 9 Days
Northwest Territories 9 Days

 

 

 

Prices: Prices are subject to change without notice.

 

Terms: Net 30 days or as per your wholesaler.

 

Returns: If for any reason, you are dissatised with a product you receive from PharmaSystems, you may return the product for credit. Please contact our Customer Service Department for a returned goods authorization and shipping instructions prior to returning any products. A 20% restocking fee will be charged for products returned, unless it has an error on our part or goods are damaged. Products must be in full case quantities and returned unused and in undamaged condition. Returns must be shipped to us prepaid. We do not accept returns on items purchased more than 3 months prior to the request to return. Once the return item has been received, a credit will be issued to the store less the 20% restocking fee.

Damaged Goods: If a product is damaged or malfunctioning, the store can call / email our customer service department. We will assess the necessary steps to take. In most cases, PharmaSystems will arrange to have the item picked up by our courier and a replacement item will be shipped out same day as the call / email is received. Delivery of any damaged cartons on a shipment should be refused. If this occurs, contact the customer service rep immediately and inform them of the delivery refusal.